Privacy
NetReturn Consulting fully supports and respects your rights to privacy under the Privacy Act 1988 (Cth). We publish this privacy policy to communicate how we gather and use information about you, how we protect it, and how you can participate in its protection.
This privacy policy first addresses how NetReturn Consulting handles your personal information collected on-line (particularly on our websites) in the internet privacy statement. The privacy policy then addresses our general personal information handling procedures in the general privacy statement.
NetReturn Consulting provides its services to you subject to the NetReturn Consultings' terms of service as agreed by you in writing (Terms of Service) and this privacy policy, which shall be deemed part of the Terms of Service.
Internet privacy statement
NetReturn Consulting respects the privacy of anyone who uses NetReturn Consulting website - www.netreturnconsulting.com.au.
Information collected online
We require people who register their interest in, NetReturn Consulting to give us certain contact information. Depending on the registration form or services chosen, we ask for contact and account information, such as name, company name, address, phone number, email address, password and company information, such as size of company, services offered and number of users in the organisation who will be using the Services.
We may also ask for financial and billing information, such as billing name, address and credit card number. All financial and billing information that we collect through our websites and the Services is used solely in connection with billing for the Services. NetReturn Consulting does not use this billing information for marketing or promotional purposes. Except as we explicitly state at the time we request information, or as provided for in the Terms of Service or this privacy policy, we do not disclose to any third party the information provided.
When you express interest in additional information we may ask for additional personal information, such as title, department name, fax number or additional company information, such as annual revenues, number of employees or industry. You can opt out of providing additional information by not entering it when asked.
We may retain the content of any email message that you send to us. NetReturn Consulting does not distribute or share customer email addresses, except as noted in its Terms of Service, or as may be required by law.
NetReturn Consulting may also collect certain information from visitors to the websites and customers of the Services, such as IP addresses (i.e. the electronic addresses of computers connected to the internet). This information is logged to help diagnose technical problems and to administer the websites and Services in order to improve quality. We may also track and analyse non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.
NetReturn Consulting will not review, share, distribute, print, or reference any such data except as provided in the Terms of Service, or as may be required by law. We will view or access individual records only with your permission (for example, to resolve a problem or support issue). Of course, users of the Services are responsible for maintaining the confidentiality and security of their user registration and passwords.
Cookies
Cookies are small summary files (containing a unique I.D. number), which web browsers store on a computer's hard drive. They enable us to recognise your computer and thus authenticate clients and provide timesaving shortcuts and preferences. They also enable us to keep track of products/services you view so that, if you consent, we can send you news about these products/services. NetReturn Consulting uses a persistent encrypted cookie, if the client requests, to save and retrieve individual authentication information as well as other per-client device preferences.
When a visitor follows a link to one of our websites from an affiliate or promotion, NetReturn Consulting stores information about that affiliate or promotion in a session cookie. Acceptance of these cookies is optional and you can set your browser so that your computer does not accept them.
NetReturn Consulting issues a mandatory session cookie to each user of the Services only to record encrypted authentication information for the duration of a specific session. If you reject this cookie, access to and usage of some client-specific Services will be denied. This is because the cookie issued identifies the user to us and allows access to restricted parts of the site.
Third parties and third party sites
Third parties, such as content providers, may provide information on our websites, but they are not permitted to collect any information, nor does NetReturn share any personally identifiable user information with these parties.
Our websites and online applications may contain links to other websites. NetReturn Consulting is not responsible for the privacy practices or the content of these other websites. Third party websites are responsible for informing you about their own privacy practices and customers and visitors must check the privacy statement of these other websites to understand their policies. Customers and visitors who access a linked site may be disclosing their personal information. It is your responsibility to keep such information private and confidential.
Security
NetReturn Consulting, has security measures in place for the Services to help protect against the loss, misuse and alteration of the data under NetReturn Consulting 's control. When the Services are accessed using Netscape Navigator, or Microsoft Internet Explorer versions 4.0 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure data is safe, secure and available only to you. NetReturn Consulting also implements an advanced security method based on dynamic data and encoded session identifications and hosts the Services in a secure server environment using a firewall and other advanced technology to prevent interference or access from outside intruders.
General privacy statement
Collection of personal information
We primarily collect your personal information through correspondence you engage in with us, predominantly through our websites and online applications, but also via emails, contest entry forms and survey responses. Such information may include your name and contact details and any other information detailed in this privacy policy.
What do we do with the personal information collected?
Unless otherwise stated in this privacy policy, NetReturn Consulting only collects, holds and uses information about you for the purpose of providing our services and products to you (including setting up the Services for individuals and their organisations), to administer our customer relationship with you, for internal purposes (i.e. procedural assessments and risk management) and for any reasonably related purposes.
We may use the information to contact customers and prospects to further discuss their interest in our company, the Services we provide and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also email a customer newsletter and updates about the Services or the company. You can opt out of receiving these communications by replying to them at the time they are distributed or by unsubscribing at any time from our website(s) (by emailing support@netreturnconsulting.com.au).
Disclosure of personal information
We may disclose your personal information outside of NetReturn Consulting when authorised by you, when required or authorised to do so by law (including under the Privacy Act 1988 (Cth)), or where required for the ordinary operation of our business or websites (i.e. information provided to technical contractors who may gain access to personal information as part of their services). We may also disclose your personal information in the following circumstances.
NetReturn Consulting also has integration relationships with third-party companies and individuals ("Integration Partners"). These relationships extend the functionality of the Services and the Integration Partner application or service ("Integrated Service") by allowing the Services and the Integrated Service to exchange customer data and to establish linked business processes between the two. Customers who pay NetReturn Consulting for use of the Services and use this Integrated Service are considered customers of both NetReturn Consulting and the Integration Partner.
NetReturn Consulting and an Integration Partner/Referral Partner (as the case may be) may share customer contact, account, financial and billing information with respect to their joint/integrated business relationship with the customer. NetReturn Consulting does not share your business data with Referral Partners, but may share it with Integration Partners. The sharing of customer information allows NetReturn Consulting and the Referral Partner/Integration Partner to establish the identity of the shared customer and determine referral fees owed. The sharing also allows the Integration Partner to provide consolidated billing services to the shared customer and allows for the enhanced functionality of the integrated service. Shared contact, account, financial and billing information and business data is governed by the Terms of Service.
Holding of personal information
We hold all records of personal information in a secure manner in soft copy and take reasonable steps to ensure that they are protected from unauthorised access, modification or disclosure. Our staff follow strict information handling procedures and we delete your personal information once it is no longer needed or required to be kept by law.
Correcting and updating your information
General - If your personal information changes or if you no longer desire our services, please contact us and we will endeavour to provide a way to correct, update or remove the personal data you have provided to us.
Opt-out policy
NetReturn Consulting offers you a means to choose how we may use information you have provided. If, at any time after registering for information, you change your mind about receiving information from us or about sharing information with third parties, send us a request specifying your new choice. Send your request to info@netreturnconsulting.com.au
Access to personal information, complaints and contacting us
Questions regarding this privacy policy or the security practices of the Services, and requests for access to your personal information should be directed to NetReturn Consulting's Security Administrator by emailing info@netreturnconsulting.com.au by mail at NetReturn Consulting, level 5, 60 Carrington Street, Sydney 2000 or telephone 02 9779 0154.
If you have provided us with an opportunity to resolve any complaint directly and you are still not satisfied with how we have handled your personal information, you are entitled to lodge a complaint with the Federal Privacy Commissioner.
NetReturn Consulting reserves the right to change this privacy policy. If we change it, we will notify you by posting an updated version of this privacy policy on our websites.